Shipping Policy: Pillows.com is dedicated to making sure that your purchase arrives in a timely manner. Please review our shipping policy and contact our bedding experts if you have any further questions.
Pillows.com shall not be liable for (i) any incidental or consequential damages or (ii) failure or delay in shipping goods hereunder if such failure or delay is due to an act of God, war, labor difficulties, accident, inability to obtain product, vendor backorders, vendor difficulties, short shipments, and other causes that are beyond the control of Pillows.com. Guarantee only includes ground residential shipping in the continental USA. It does not include international shipping or PO boxes.
How long does it take for my order to ship?
Standard Shipping Methods (Savvy Saver, Ground, and Priority Mail): Standard Shipping Methods (Savvy Saver, Ground, and Priority Mail): All orders received by 2 pm EST will be processed and will usually go out the same business day. Please note there may be processing delays due to the following: stock or backorder status, incorrect or incomplete shipping address provided, or incorrect payment or billing information provided. Transit times are estimates. We cannot make transit time guarantees on non-expedited orders. If you must have your order by a certain date, please choose the appropriate expedited (air) option at checkout. Please see below for further details.
Expedited Shipping (1 and 2 day air) Orders must be received by 2:00 pm EST to ship the same day. If received after 2:00 pm, orders will ship the following business day, Monday-Friday (excluding holidays). Please note that as expedited shipping (1 and 2 day air) cannot be delivered on weekends, you should expect delivery on business days only.
Shipping Rates and Delivery Options:
We have four domestic (contiguous US states) flat rate shipping options:
Savvy Shipper - Free over $99, and $9.99 if under This is our free shipping option for orders over $99, which means we will send your order in the most economical way possible, entirely up to our discretion. If your order is under $99, shipping will cost $9.99 and will be automatically applied to the order. Typically, these orders will ship via UPS SurePost or Fedex SmartPost, which has final delivery by the US Postal Service. After your order is processed, transit time typically is 4 to 9 business days, with delivery Monday-Saturday. This option applies for the continental USA only.
Domestic Ground ($15): Orders with this option are delivered by FedEx Ground. After your order is processed, transit time is typically 2 to 5 business days, with delivery Tuesday-Saturday. This applies only to continental USA.
Expedited Shipping (1 and 2 day air): Orders must be received by 2:00 pm EST to ship the same day. If received after 2:00 pm, orders will ship the following business day, Monday-Friday (excluding holidays). Please note that as Fedex can not deliver air shipments on weekends, you should expect delivery on business days only.
Alaska/Hawaii/US Territories: These orders ship via the US Postal Service and we have two options available: Parcel and Priority Mail. Please note that orders shipping via USPS need to be placed by 9:00 am EST to ship the same day. Both of these services are priced based on your order, with prices calculated at checkout. Parcel typically takes 4-14 business days in transit, and Priority typically takes 1-5 business days. Parcel tends to be more variable than Priority and as such, delivery estimates cannot be guaranteed. PO boxes are accepted on all Alaska, Hawaii, and US Territories orders. Alaska/Hawaii/US Territories are excluded from the FREE SHIPPING EXCHANGES.
Have a PO Box? Please select the free Domestic Savvy Shipper option for shipping. Unfortunately, ground and air services cannot deliver orders to PO boxes. For Domestic Savvy Shipper orders: if USPS cannot deliver to your physical address, but Fedex or UPS can, please list BOTH your physical address and your PO box, each on their own line, in your shipping address. This will ensure that no matter which service has final delivery of your order, that you will receive your package in a timely manner. See below for an example:
123 Main St
PO Box 1
Denver CO 80231
Shipping to an APO? We'll ship your order via USPS (transit time varies) for free over $99 and a flat $9.99 for orders under $99.
International Shipping: We are currently not offering international shipping
We do not ship orders to addresses that are not registered with your credit card company. We reserve the right to contact your credit card company in order to verify that an address is approved for shipment under address verification guidelines.
Orders shipping by ground should arrive within 7 days after the order is placed; however, please allow for 8 days.
Sales Tax: We charge 4.35% sales tax for any order shipping to the State of Colorado.