Customer Service

Coupon codes can not be stacked. A sales code will void quantity deals. If a coupon code brings the total amount below the $99 free shipping mark then a customer will have to pay for shipping.

Holiday Return Policy: All orders placed between November 4th-December 25th have until January 30th to return their merchandise as long as it's in "Like new" condition - All tags attached, no stains, no cigarette smoke, and no pet hair


What you can expect if you place an order at Pillows.com?

    Customer Service: We can be contacted by email at sleepbetter@pillows.com. We will respond to all email inquiries within 1 business day. We are dedicated to resolving any customer service issue in a timely manner. Order confirmation and shipping confirmation emails will be sent. Order status information is available 24 hours a day at our website.

      Contact Information:

    • Email - sleepbetter@pillows.com

    • Customer Service Phone number 1-800-720-6973 (available from 8am-4pm Eastern)

    • Address - 2200 S. Valentia st. Denver CO, 80231


    Why Shop At Pillows.com: There is no other bedding retailer that offers a Sleep Better Guarantee. Pillows.com also offers the largest selection of luxury pillows and hotel bedding available anywhere online or offline! Our wide selection paired with our incredible customer service, easy to use website, Sleep Better Guarantee, and fast shipping creates a one of a kind shopping experience. And, we do all this as a small family and veteran owned business.


    Satisfaction Guarantee: Pillows.com is 100% committed to your satisfaction. If you are not satisfied with any aspect of your shopping experience with Pillows.com, please contact our friendly bedding experts and we will work with you to make sure your experience with us is exceeds your expectations.

    All of our products are backed by our Sleep Better Guarantee. If a product purchased from Pillows.com does not help you Sleep Better, please contact our bedding experts so that we can find you a product that will help you Sleep Better Guaranteed!


    Buy More Save More Promotion

    Pillows.com is excited to offer quantity based promotions on select pillows Save 5% when you purchase a minimum qty 2 of the same pillow

    Save 10% when you purchase a minimum qty 4 of the same pillow

    The above promotions cannot be combined. Coupons cannot be applied to quantity based discount promotion

    Because of our system limitations, quantity based promotions are only applicable for the same pillow. We apologize for any inconvenience on this matter.

    Quantity based promotions are only applicable to certain pillows (that read Buy More Save More)


    Shipping

    Shipping Policy: Pillows.com is dedicated to making sure that your purchase arrives in a timely manner. Please review our shipping policy and contact our bedding experts if you have any further questions.

    Pillows.com shall not be liable for (i) any incidental or consequential damages or (ii) failure or delay in shipping goods hereunder if such failure or delay is due to an act of God, war, labor difficulties, accident, inability to obtain product, vendor backorders, vendor difficulties, short shipments, and other causes that are beyond the control of Pillows.com. Guarantee only includes ground residential shipping in the continental USA. It does not include international shipping or PO boxes.

    How long does it take for my order to ship?

    Standard Shipping Methods (Savvy Saver, Ground, and Priority Mail): Standard Shipping Methods (Savvy Saver, Ground, and Priority Mail): All orders received by 2 pm EST will be processed and will usually go out the same business day. Please note there may be processing delays due to the following: stock or backorder status, incorrect or incomplete shipping address provided, or incorrect payment or billing information provided. Transit times are estimates. We cannot make transit time guarantees on non-expedited orders. If you must have your order by a certain date, please choose the appropriate expedited (air) option at checkout. Please see below for further details.

    Expedited Shipping (1 and 2 day air) Orders must be received by 2:00 pm EST to ship same day. If received after 2:00 pm, orders will ship the following business day, Monday-Friday (excluding holidays). Please note that as Fedex does not deliver air shipments on weekends, so you should expect delivery on business days only.

    Shipping Rates and Delivery Options:

    We have four domestic (contiguous US states) flat rate shipping options:

    Savvy Shipper - Free over $99, and $9.99 if under This is our free shipping option for orders over $99, which means we will send your order in the most economical way possible, entirely up to our discretion. Typically, these orders will ship via Fedex SmartPost, which has final delivery by the US Postal Service. After your order is processed, transit time typically is 4 to 9 business days, with delivery Tuesday-Saturday. This option applies for the continental USA only.

    Domestic Ground ($15): Orders with this option are delivered by FedEx Ground. After your order is processed, transit time is typically 2 to 5 business days, with delivery Tuesday-Saturday. This applies for the continental USA only.

    Expedited: 1 Day and 2 Day Air : All air orders are shipped via Fedex. Orders must be placed before 2:00 pm EST to be shipped same day. These orders can expect deliveries Monday-Friday only, as Fedex air options do not have weekend delivery available. These options are for the continental USA only.

    Alaska/Hawaii/US Territories :Via These orders ship via the US Postal Service and we have two options available: Parcel and Priority Mail. Please note that orders shipping via USPS need to be placed by 9:00 am EST to ship same day. Both of these services are priced based on your order, with prices calculated at check out. Parcel typically takes 4-14 business days in transit, and Priority typically takes 1-5 business days. Parcel tends to be more variable than Priority and as such, delivery estimates cannot be guaranteed. PO boxes are accepted on all Alaska, Hawaii, and US Territories orders. Alaska/Hawaii/US Territories are excluded from the FREE SHIPPING EXCHANGES.

    Have a PO Box? Please select the free Domestic Savvy Shipper option for shipping. Unfortunately, Fedex ground and air cannot deliver orders to PO boxes. For Domestic Savvy Shipper orders: if USPS cannot deliver to your physical address, but Fedex can, please list both your physical address and your PO box each on their own line in your shipping address. This will ensure that whether your order is ultimately delivered by Fedex or USPS, that you will receive your package in a timely manner. See below for an example:

    Jimmy Pillows

    123 Main St

    PO Box 1

    Denver CO 80231

    Shipping to an APO? We