Returns and Exchanges


Sleep Better Guarantee Exchange + Return Program/Policy

Pillows.com Holiday Return Policy 2020: Pillows.com is proud to offer free shipping on all exchanges and returns this holiday shopping season. All orders placed November 1st-December 31st will receive free shipping on exchanges and returns. An exchange or return request must be made by calling 1-800-720-6973 or emailing sleepbetter@pillows.com. Even better, customers that coordinate an exchange will receive a free gift!

For the 2020 holiday season, returnable items shipped between November 1 and December 31 can be returned until January 31, 2021. You may be charged a restocking fee up to 50% of the item's price for used or damaged returns and up to 100% for materially different items.

Pillows.com has a Sleep Better Guarantee Exchange and Return Policy.

Return and Exchange Policy: Pillows.com is dedicated to helping our customers find the perfect pillow or bedding! We understand that it can be challenging to shop for pillows online so we have a return and exchange program for you. Our Sleep Experts are committed to finding the bedding that gets you the great night of sleep you deserve.

Returns: We understand that sometimes orders do not work out. If you would like to return your order for a refund, please request a return within 30 days of receiving your order. You can request a return by calling 1-800-720-6973 or email us at sleepbetter@pillows.com. We cannot guarantee a return if you are outside of the 30 day mark. Our customer service team will provide a return shipping label to use for returning your order. Please drop off your return at any UPS store or location. Return products must be in "Like New" condition. See below for more information.

Return Order for a Refund on Original Form of Payment: Please contact our Sleep Experts within 30 days and request a refund on your original form of payment. Once the item is shipped back and inspected, you will receive the refund.

Exchanges: We are happy to set up an exchange within 90 days of receiving your order.

  • An Exchange must be requested from our customer service team via phone (1-800-720-6973) or email (sleepbetter@pillows.com)

  • The Exchange must be requested within 90 days of purchase.

  • If you are not sure what you want as an exchange, our Sleep Experts will help you find the perfect bedding to get the night of sleep you deserve. Let them know what you did and did not like about the bedding product you received. For most exchanges, we will immediately ship your new order and will provide a prepaid free return label in the box with your replacement bedding. Once you get the replacement order, the original products must be shipped back with the Pillows.com Return shipping label included in the new box. Please make sure to use the Pillows.com return shipping label as we cannot reimburse you for shipping if you pay out of pocket to return your original order. Return products must be in "Like New"

    If a returned item arrives damaged: we will only issue a 50% credit. The product must be shipped with a Pillows.com RMA shipping label. We cannot reimburse shipping if our prepaid return label is not used. The customer is responsible for fitting the item back into the box provided or finding a suitable box to send the item back in. Pillows.com will not be responsible for providing extra boxes for returns. The customer must write the RMA on the box in an obvious location or include the original packing slip.

    Other terms and conditions:
  • -We can only refund the original form of payment.
  • -We cannot issue a refund for the original outbound shipping charge.
  • -If you choose to exchange, please keep in mind that we will refund or charge for the difference in the price of the item that you choose to exchange.
  • -If the incorrect item is shipped back to us, the customer is responsible for return shipping.
  • -Refunds will be processed within two weeks (DUE TO THE PANDEMIC, REFUNDS CAN TAKE UP TO 15 BUSINESS DAYS TO BE PROCESSED) of Pillows.com receipt and verification of return product. Once the refund has been applied, it can take 5-7 business days to reflect on your bank statement (depending on your bank