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Questions and Answers

Answers to common customer questions
Questions and AnswersHave a question that isn't answered about your potential pillow or bedding? Let us do the research for you!

FAQ

* When will my order ship?

Orders typically ship within 2-3 business days. Backordered items will have shipping dates on the product pages detailing when those items will ship. You will get an email with tracking once your item has shipped. MALOUF items can take up to 10 business days to process before it ships. We will email tracking for those items as soon as possible. 

* How do I pick the best pillow for me?

Try using our PILLOW FINDER on our website to help narrow down your search - https://www.pillows.com/pillow-finder.html

* Are these the ACTUAL pillows I experienced at the hotel?

YES! These are real hotel pillows. Please note, hotels don't use 1 type of pillow in all their hotels. Most hotels will have anywhere between 3-10 different types of pillows floating around the rooms. The best way to know which one you liked is to look at the tag when you are in the hotel. If you didn't get a chance to look at the tag, our bedding experts can help narrow down your search. 

* Can I return or exchange my order? 

Pillows.com has a great return and exchange policy for you. You can process a FREE shipping return with money back in the first 30 days or your order. You have up to 90 days to process up to 3 FREE shipping exchanges. Our bedding experts will help you process a return or exchange through email at Sleepbetter@pillows.com. 

* Where is my refund?

Pillows.com starts the refund process once we receive your order back into our warehouse. It can take up to 15 business days after we get your box, to see the refund credited back onto your payment method.