Pillows.com carries the widest selection of hotel products available to the retail customer. Pillows.com is not sponsored by any hotel. Pillows.com just retails the same products found in hotels. All of the hospitality trademarks are properties of their respective owners.
Pillows.com is NOT offering international shipping as this time
CAN MY INTERNATIONAL ORDER BE RETURNED OR EXCHANGED?
All orders placed through our third-party shipping company, International Checkout or use of a freight forwarder can be returned however, return shipping cost is the customer's responsibility and not Pillows.com. Any orders placed through International Checkout must contact our customer service team. Please email email@example.com to request a return. Once a return package arrives back in our warehouse a refund will be credited back. All returns must be in like new condition to receive a 100% money back minus the cost of shipping. Like new condition means Tags still attached, no stains or smells and no human or animal hair present. If a item arrives back damaged, we will only issue a 50% credit. We cannot accept exchanges on International orders.
USING A FREIGHT FORWARDER?
If a customer places an order through us directly using a freight forwarder, we (1) cannot take any responsibility for the package once it arrives at the forwarder, and (2), customers who wish to do a return must return the order to the US. We do not directly ship overseas, and as such, cannot send return labels for orders that end up outside of the US. If you use a forwarder and want to return, it is your responsibility to get the order back to the US.
Pillows.com has the largest selection of pillows available from any retailer. Our dedicated staff stands ready to help you search for that piece of bedding you just can't find anywhere. Or, our expert staff can make a recommendation to meet your individual sleep needs. Simply submit as much information and detail as possible in our Pillow Finder and we will get back to you within 1-2 business days with the results of our search. If you have pictures that could help us in our search please submit them. Sleep Well. Live Well.
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