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Customer Testimonials

Allison; Little Rock, AR:
I am a freak about pillows. I have had the same one since I was a child - he is called "Pilly." Mom got them as part of a set and Dad turned out to be allergic. Anyhow - I have been on a quest for years to find a pillow I liked that well. After staying at a Hilton a couple weeks ago, I pretty much found it. I purchased 2 of them from you last week, they arrived yesterday, and I am totally thrilled with them. The good news for you folks is that I am super-pushy, and will probably convince a bunch of folks to order from you in the future. Thanks for everything!
Jane; Indianapolis, IN:
We were so thrilled to find Pacific Pillows! Had a great night's sleep at a motel on return trip from Florida but failed to check out the make, etc. of the pillows. Customer service for the chain was able to assist us and we came across the pillow at Pacific Pillows. The website is so user friendly and the ordering super easy. We had very quick responses to our emails and appreciate a company with such good customer service. The product was delivered on the date given and the shipping price unbelievable. It's also great to find a company who isn't out to make money on the shipping/handling! Great find! They will be first on our list when ready to get some help for our mattress!
Pam; Morgantown, WV:
Very pleased with purchased! Exactly as described! I would reccomend these to my friends too! Awesome!
Eva; Wadesboro, NC:
Great pillows, fantastic head/neck support. Slept soundly the very first time used and I woke up feeling refreshed
Virginia; APO, AE:
Thank you for your assistance. Your customer service has been so great that I plan to try another product; thanks again! Still a satisfied customer!
Allison; New York, NY:
Another speedy, easy, excellent purchase. Thank you..
Marjorie; Houston, TX:
I don't usually sleep on pillows because its hard to get comfortable. However, I stayed at the Crowne Plaza hotel near the New Orleans airport and the pillows were unbelievably the best I've ever slept on in my life. I searched and searched and found that the pillows were distributed through pacificpillows.com. I purchased 4 queen sized pillows and have since recommended them to friends and family for a great nights rest! It was money well spent!
Sally; Sevierville, TN:
I was very pleased with the entire transaction and especially the pillows...Id looked for them for some time after sleeping on them at a large hotel chain. I plan on sending some to my sister for her birthday.
Richard; Barnegat, NJ:
I have dealt with Pacific Pillows for about 5 years. Every time I've made a purchase, the item(s) purchased were sent and received very quickly and were exactly as advertised and described on their web site. They have a wonderful variety and large selection of very good products from the top bedding manufacturers and all at reasonable prices. Especially when they run their sale to honor the birth of their son. Then they have great prices. I had to phone call once about a concern and I was treated with respect, and the concern handled instantly to my satisfaction. I will continue to purchase my bedding needs from Pacific Pillows as I feel, they are the best(and only) game in town at what they do.
Jennifer; Victor, ID:
Thank you! For the first time I had a night without feathers pricking me!
Lupe; Fremont, CA:
CAREFUL PACKAGING and SUPER FAST SERVICE Very happy to do repeat business with Pacific Pillows. They are exceptional in every way: fabulous inventory, lightening fast shipment and friendly customer service.
Shelley; Mammoth Lakes, CA:
I order a LOT of stuff online. This had to be the easiest experience I’ve ever had. Not only that, response was IMMEDIATE, professional and exact. Why can’t all companies be that way? I got my stuff within a matter of days and that never happens. Good Job Pacific Pillows!!! I’m telling all my friends about them.
Kay; Hollidaysburg, PA:
I got it and finally a sleepful night- I LOVE your pillows! Thanks, Kay.
Jackie; Berkley, MI:
Hi Betty Thank you so much for all your help. I hope your supervisor knows how well you do your job. I do a lot of shopping on line and not everyone is as nice as you have been. Your help is very much appreciated!
Regina; Crestview, FL:
Best sleep I have had forever! Great company, ease of ordering, prompt delivery....what more could you ask for? I am a VERY satisfied customer.
Betty; Capon Bridge, WV:
I have been looking for a pillow thats real comfy, like those at the Mariott or Ritz Carlton and now I have them thanks to Pacific-Pillows. My husband & I just love snuggling inbetween both brands. We highly recommend them.
Marianne; Corte Madera, CA:
You guys are the best! I have told several of my friends and my sisters about your company. Thanks again..
Kelly; Atlanta, GA:
Sharon is a GREAT asset to your business. She was extremely helpful and courteous! It’s hard to find great customer service these days and she was awesome!.
Mo; San Francisco, CA:
One time, long ago, we slept on some AWESOME pillows when we were at some casino. Don't tell on me, but I ripped the tag off! I tried to find those pillows online when I got home. No luck. I kept the tag and checked online often. I guess I was doing something wrong because I finally found them at pacificpillows.com. It was the Dupont Dacron II Extra Plump King Pillow set. These are the most amazing pillows. I have DDD, degenerative disk disease. I swear these pillows are helping my back. I told my chiropractor about them and he said it's actually possible that they have helped me. I would recommend these pillows to anyone who has back problems or heck, anyone who needs a restful night of sleep. You will fall asleep like a baby with these pillows. I just can't say enough about them. I'm a fan for life! Try them!
Tony; Ridgecrest, CA:
Smooth and easy. No surprises, exactly as advertised. I'll buy from Pacific Pillows again!
Michael; New Orleans, LA:
The pillows arrived Christmas Eve via USPS despite your blizzard. The USPS tracking program was terrible but their service came through. Thank you for all your help. I will be a loyal customer in the future.
John; Livingston, TX:
Great service,excellent pillows. Got my pillows in record time at what I thought an excellent price. Will definately use again.
Shelly; Searcy, AR:
Such great, fast service! So happy with my purchase that I will be ordering more wonderful items soon! Thank you!
Judith; North Haven, CT:
Pacific Pillows is a terrific, well run business with the personal touch. We have ordered a lot of pillows from them. They offered very quick delivery and great quality. We found them after trying their pillows at a Hampton Inn. The whole wedding party ordered them afterwards.
Betty; South Charleston, WV:
I have been a Pacific Pillows customer in the past and, as before, they are outstanding to deal with. They were very easy to purchase from and delivery was quick. I have never had to return anything so am not sure how they are if you have a problem, but ordering from them is a breeze and the quality of their merchandise is great.
Susan; Basalt, CO:
Thank you - you have been really great/easy/responsive to work with...appreciate it.
E.B.; Oxford, GA:
What a wonderful shopping experience! I visited a Hilton hotel while in Chicago last month and I fell in love with their pillows. It was the best sleep I had ever had. As soon as I returned home I researched them online and found a great deal for the same pillows at PacificPillows.com. I immediately ordered 4 and in no time I had received them. They arrived on time and in perfect condition. The website was very easy to use and their customer service was excellent. As soon as the order was placed I was e-mailed an order confirmation number and the minute the order was shipped I was e-mailed the UPS tracking number with a link to the UPS website. The first night I tried the pillows they were just as comfortable as I remembered them. The next day I ordered two more to ship to my Mother as a Mothers Day present. To my surprise, the day my order shipped I was e-mailed a Mothers Day discount. My order had already shipped and I was kicking myself for missing the great deal so I e-mailed PacificPillows.com to see if they would honor the discount even though the order had already been processed. Right away I receive an email from Mitch at PacificPillows.com stating he would honor the discount and apply it to my last order. Wow, that is wonderful service. It is very rare to receive this type of service now a days and I am absolutely thrilled with my entire shopping experience. I will definitely be purchasing more pillows from PacificPillows.com in the future. Lance; Horsham, PA:
The pillows are just great, the down surround is the best pillow I have ever slept on!
Robert; Ely, NV:
I ordered a pillow from this store... it was shipped almost immediately and I recieved it just a couple days later. The pillow ended up not being what I thought it would be, so I contacted the store via email for a return authorization. The RA was provided within 1 business day and I shipped the pillow back to them. They notified me they had recieved the pillow back and recommended 4 others I might like better. (I opted to exchange the pillow rather than a refund) I have not recieved the exchange yet but I know it will be here in a couple more days... and I will keep it whether I like it or not! LOL. Because I like this store so much, I will order a different pillow if I have to just to have a couple different types available rather than returning another pillow. The choices at the store are endless... from down/feather pillows to any kind of fiber fill pillow... You can't go wrong with PacificPillows.com.
Pam; Owensboro, KY:
The pillows are absolutely the best I've ever had. They arrived at my house with lightning speed, and the price was better than I found anywhere else. Thank you so much!
Anne; Glendale, AZ:
Best price I could find, great customer service, fast shipping. Would definitely recommend!
Deborah; Colonia, NJ:
This was one of the most pleasant transactions I have ever experienced on the internet. This company has Pacific Coast pillows at price LOWER than the Pacific Coast company itself. They also associate the hotel where you may have first experienced the pillows so you can order the same pillow that you liked at the hotel. AND the shipping was a flat $4.99. When I called to ask a question about something that confused me about dimensions, the customer service person could not directly answer my question but she gave me the phone number of someone who could and I called and left a message. I received an email about 2 hours later with the answer to my question. Outstanding service, great product, super shipping prices and easy to navigate website. A+ all the way around in my book. Internet shopping would be so much easier if every company followed this service model.
Michelle; West Des Moines, IA:
I just love my pillow! When we stayed at the Embassy Suites in Colorado Springs for spring break we even asked them if we could buy it, of course, they said "no." I wrote down the info on the pillow and got on the internet and low and behold, I have my pillow, the same exact one! Thanks for the good night's sleep!
Jack; Pearland, TX:
Merchandise arrived quickly and without any problems. Merchandise was as described. Thank You.
Melissa; Franklin, TN:
I ordered a down pillow like the one I had slept on while staying at the Ritz Carlton. The pillow arrived fast and packaged safely, and nicely in plastic. The pillow is so comfortable. I often have used down pillows that either have a bad smell, or squish down too much, or are too full. This one is perfect. There was a discount on the site and I appreciated that very much!
Gloria; LaSalle, IL:
I was very satified with everything and the quality of my purchase was very good.
Beth; Brentwood, TN:
Josh was a HUGE help in helping me find the pillow I was looking for. He's to be commended.
Dave; Parker, CO:
I would like to thank Pacific Pillows and their excellent team! I placed the order at 6:00 pm MST on a Wednesday, the Pillows were shipped out on Thursday, and I received the pillows via UPS (an excellent choice on their part!) on Friday. Could not ask for anything more. What you see is what you get!
Jane; Phoenix, AZ:
A totally pleasant transaction, the price was reasonable, as was shipping, it was received promptly and the pillow is exactly what I wanted. Thank you!
Rachel; Youngstown, OH:
Excellent quality for the price. Works well with thick mattress. Very satisfied with purchase.
Kim; Los Molinos, CA:
Great company!
Lupe; Fremont, CA:
Pacific Pillows is a great company to do business with. Have ordered items for personal use and for gifting because I can rely on the superior quality of their products, super fast shipment and efficient customer service.
James ; Alexandria, VA:
Shopping was easy, the pillows I wanted were in stock. Shipping options were very good. Customer service was helpful.
Sonia; Waaukegan, IL:
Bought my first pillow and loved the details of what hotels carry what pillows. I will definitely shop PacificPillows again.
Shelley ; Mammoth Lakes, CA:
I order a LOT of stuff online. This had to be the easiest experience Ive ever had. Not only that, response was IMMEDIATE ,professional and exact. Why cant all companies be that way? I got my stuff within a matter of days and that never happens. Good Job Pacific Pillows!!! Im telling all my friends about them
Allison ; New York, NY:
Another speedy, easy, excellent purchase. Thank you.
Regina ; Crestviw, FL:
Best sleep I have had forever! Great company, ease of ordering, promt delivery....what more could you ask for? I am a VERY staisfyied customer.
Susan; Foxborough, MA:
Great price and quick shipping on the down blanket.
Peggy; Franklin, TN:
I am WELL pleased with the ease of ordering, the selections, and the rapid shipping. Also the notification, confirmation etc were done expediently. Then the product is superior to. I am well pleased and would highly recommend Pacific Pillows to everyone. Judith ; North Haven, CT:
Terrific, well run business with the personal touch. We have ordered a lot of pillows from them. Very quick delivery and great quality. We found them after trying their pillows at a Hampton Inn. The whole wedding party ordered them afterwards.

Margaret; Piscataway NJ:
I was very pleased with the ease and quickness of the verification of my order by email and the prompt delivery of the shipment to my home...Love the pillows, NONE BETTER. Had looked at the pillows when we were on vacation to see what they were in the hotel as we had such a good nights sleep. Came home and searched the Internet to find them. Thanks.
Deborah; Christiansburg, VA:
I have ordered products twice from them. High Quality product with fast and convenient shipping. I plan to order a couple of more times from them. We have been really pleased with everything. Their website is very easy to use.
Katharine; San Francisco, CA:
The pillows are exactly as described, very nicely finished. I especially like the fact that Pacific Pillows web site is so clear about the construction of each type, and what kind of sleeper will favor what kind of pillow.
Jeffrey; Lakewood, OH:
Hands down one of the easiest and most enjoyable online-shopping experiences I have had. I am looking to purchase form them again.
Susan; Fall River, MA:
I would do business with them again. The price was the lowest around and delivery was fast.
Cynthia; San Diego,CA:
Prompt delivery / decent price. I would definitely order from them again.
Karen; Manton, MI:
I love my new encompass pillow...Just wonderful.
Herbert; Burlington, WI:
I ordered a featherbed on Saturday and wanted a rush delivery, like 5 days. To use rush shipping was very expensive, more than the featherbed itself so we decided to use the $4.00 standard shipping. We ordered on Saturday night and received the item on Friday, 5 days later, for $4.00, Wow! It’s like sleeping on a cloud. We are going to order all the rest of the bed options including the pillows. Thanks PacificPillows.Com.
Leonard; Harwich, MA:
Very easy to contact and problem solve (a problem I created that they helped me solve). Quick, friendly, respectful, and flexible customer service. Great product.
Therese; Calera, AL:
Having experienced these pillows in a hotel in Atlanta, I decided to check the label and see if they might be available to "ordinary people". I figured they would probably be way out of my price range, they were SO comfortable I had to investigate! What a nice surprise to discover they were very reasonable and so was the shipping cost! They arrived quickly, and the company kept me posted by email on delivery progress, and now my husband and I are enjoying the pillows very much. (Our very old feather pillows are now history.) I would definitely buy again from Pacific Pillows under these circumstances and terms. Thanks.
Luana; Fairfax, VA:
I recently purchased pillows from Pacific Pillows and have been very happy with the quality of service. I ordered pillows that I was not sure were the right firmness for us and I had ordered the wrong size. When I contacted the company, they suggested a different type and immediately sent them to me to try. As they were still the standard size, I sent them all back and reordered. Because I wanted to make sure we got it right, I finally ended up purchasing a larger size and in the right firmness to meet our needs. All along the way Mitch, our customer service representative, was extremely courteous, and very quickly communicated through e-mail exactly what to do. I had ordered pillow protectors as well, 2 standard and 2 queen size. When they arrived, I washed them and only then did I realize that they had sent me 3 standard and 1 queen. When I contacted Mitch he told me they would send me a new queen size pillow protector and keep the one I already had. He took great care each step of the way to make sure that we were happy. I will GLADLY order from them again in the future. Mitch....thanks so very much. I hope your boss gives you a raise!
Jessica; Overland Park, KS:
The pillows are great, the service was great - $5.- delivery and they were here in 2 days!
Nicole; Battle ground, WA:
They took great care of me! When I emailed, they responded immediately and resolved my mistake. Pillows are good and comfy!
Maureen; Tempe, AZ:
I love my pillow and will order another soon. It has really helped relieve my neck ache.
Linda; Los Angeles, CA:
These pillows are so comfortable. It is nice to wake up in the morning felling refreshed.
Billy; Greenville, TX:
AWESOME! AWESOME! AWESOME!
Judy; San Diego, CA:
I fell in love with the bedding at the Hilton, came home & ordered the entire deluxe set. After just getting back from a vacation I couldn't wait to sleep in my Pacific Pillows bed again!
Julie; Montverde, FL:
Recently stayed at a Sheraton and a Hilton and loved the sleep experiences, so we decided to buy white sheets a la the upscale hotels. Went to online stores for Sheraton, etc., but found the prices prohibitive. Was surprised by the fact that they use 320-count/cotton blend sheets--we've been buying 800 TC and, after visiting local stores, what they're calling TC now is not nearly the quality of 800 TC the last time we bought sheets (years ago). Bought a 60/40 blend sheet set from PacificPillows.com and was VERY pleasantly surprised with the high quality for less than half the price. I was expecting to pay $300 for what I needed--$250/sheets and $50/extra pillowcases. Instead, I got the entire package for $104 delivered to my door, and after washing the sheets 5 times and ironing them, every night is an upscale hotel night at our house. Thanks, PacificPillows.com--we'll be back when we need more linens because YOU ROCK!
David; Perris, CA:
Perfect transaction.
Harry; Langhorne, PA:
All fine and on time. Great quality and price. Thanks
Angela; Santa Clarita, CA:
Actually received the pillows a day early. We love them!
Andrew; Findlay, OH:
My wife loves the pillows. I am not sure if I will ever be allowed to use them. That should say enough about the quality.
Glenn; Lake Bluff, IL:
I found the item that I wanted at a good price. The website was easy to navigate. Shipping was quick.
Dennis; Shelbyville, TN:
Excellent website, easy to use. Fast delivery, great products.
Laura; West Union, SC:
I bought this bought this brand of pillow over 10 years ago and was looking for a replacement. I am very pleased with my customer experience and am going to order more for my in-laws. Thank you
Pam; Blanding, UT:
Absolutely love your products and your great sales. Keep them coming!
Terry; Old Bridge, NJ:
I love Pacific Pillows. I've gotten some excellent deals at this site. If you want luxurious, soft, comfy bedding, this is the place for you!
Scott; Santa Cruz, CA:
It is great to buy from a small company that has such great standards in all that it does. Thank you.
Tammy; Dearborn, MI:
Best sleep I have had in years!
Julie; Valrico, FL:
The ease of shopping for the pillows I wanted was phenomenal. I hate running from store to store for what I want. It was just a few clicks on the computer and I have the pillows I had been looking for.
Carol; Spring, TX:
Everything is just as stated. The pillows are not quite as fluffy as I had anticipated but are very comfortable, though. Great business transactions! I would do business with them again. Thank you, Carol.
Harry; Marco Island, FL:
Very simple, effective and they kept me posted on delivery.
Michael, APO, AP:
Thank you very much for the consideration. Please extend my gratitude to the owners. You can be assured I will talk up Pacific Pillows and their support of the military to all I meet. Thanks again. Mike.
Bonniejean; Parma Hts, OH:
Quick, Fast, Quality, I got what I wanted. It doesn’t get better than that.
Rita; Phoenix, AZ:
This is to update my first review...Since then I have heard from Abby (a Co owner) and all has been made right...She credited me for the delay and I would and most likely will order from them again...I guess we all run into troubles but she got it fixed...The product as I said before is great!! Shipping options are ok but to upgrade, the price (which might be UPS’s fault) is a tad pricey. Overall in the end I am very pleased with the whole deal... Dan P.
Paul; Philadelphia, PA:
Fellow "road warriors" are going to love this e-merchant. Remember that pillow in your hotel last week that was just perfect? Well most likely you can find them here. Great product descriptions help you match them up. I've ordered from these folks twice. Fast shipping and really friendly folks. I wish I'd thought up their idea for a business. I could turn in my pda and laptop! Highly recommended!
Denny; Salt Lake City, UT:
This is a great company with people who really care about their customers satisfaction with their products. Ordering pillows online was a little scary for me as I am extremely fussy about my pillow, however Pacific just kept working with me unitl we got it right and I don't have enough good to say about them. They are my pillow supplier for life...
John; Cleveland Heights, OH:
I had a couple of questions about the pillows before I bought them, and they were answered completely in a prompt and professional manner that I find is becoming more and more uncommon in today's marketplace. Pacific Pillows provided, for me, a very pleasant buying experience!
Julie; Highland Park, IL:
I ordered 2 pillows which I had experienced using at a hotel and liked very much. I found the pillows online and ordered them and pillow cases. It was easy to do and they arrived in a few days. I am very happy with my purchase.
Andrea ; Courtland, VA:
great pillows-great price-fast delivery!
Martin ; Acworth, GA:
My overall experience with PacificPillows.com was very pleasant and comfortable. I had to rely on their customer service department on several occasions and they didn't miss a beat. After my initial purchase, PacificPillows.com followed up with the transaction until I notified them that I had indeed taken physical possession of my order, then they were so kind as to give me a coupon code that will give me 10% off all future orders! I have only superlatives and accolades to give PacificPillows.com in reference to my purchase, the ease of shipping the merchandise, the delivery and it's follow up and most importantly the customer service department.
Ted; Ardmore, PA:
I spoke with a support rep. on the phone and received a very responsive and helpful reply. The quality of merchandise was excellent and on par with those linens found at Hilton Hotels. The Serenity Series and, your product in general, are an outstanding buy. Unbelievably comfortable! I recommended your merchandise to family and they have already ordered from you (in person).
Valerie; Merrick, NY:
I was very pleased with receiving my pillows promptly and enjoying the comfort of them. I highly recommend them to anybody who enjoys a good nights rest.
Tracy; Littleton, CO:
Pacific Pillows is great!! The order arrived in record time and in perfect condition. And they had the best price I could find for the product. I would definitely use them again.
Anne; La Jolla, CA:
Shipping was expedient. Received pillows after one day of order!
Joan; Beltsville, MD:
PacificPillows gave me prompt and useful information about the delivery. The pillows arrived very quickly and in perfect condition. I am very pleased and would definitely recommend this company and use them again.
Sandra; Placentia, CA:
This was my second order to Pacific Pillows. My order was delivered promptly. I ordered the pillows that are made for the Ritz-Carlton Hotels for myself and as a gift for my Mom's 91st Birthday. I had the pillows gift wrapped and Mom said the package was wrapped in the most beautiful wrapping. She was very impressed. They are very professional. I was extremely pleased. Sandy
Marsha; Corona, CA:
What an excellent product. I cant tell enough people about these pillows. My husband was in hawaii at the Marriott for the USC game and fell in love with these pillows. I have to agree. They are awesome.
Jeanne; Mobile, AL:
I had a few questions regarding differences in products and sent an email to customer service. They responded very promptly and very professionally. The order was completed easily online and the confirmation and shipping information sent to my email address very quickly. I received the products I had ordered within 4 days. They were excellent in every aspect of the transaction!
Michelle, UT:
I'm absolutely amazed at how quickly this order arrived to my home! It was packaged perfectly and we are so pleased with the products. Thanks for a great shopping experience and wonderful quality of bedding. We are sleeping much more comfortably and will definitely purchase more items from your company in the future.
JO, AL:
These pillows are wonderful. I have already purchased two. I am ordering more for my lake home. I have had cervical disc surgery, and these are the only pillows I can sleep on without waking with a terrible headache and neck ache. Thank you!!!!!
Adrienne, CA:
Love those pillows, fell in love with them at a stay at the Marriott Hotel, and knew we had to have them. They were very easy to find on Pacific Pillows web site and found exactly the right pillows on that site. Hurrah! Delivery was very fast and came in good shape and the price of shipping was a real surprise, only $4. All in all we are very satisfied with Pacific Pillows and would recommend them to everyone. I'm finally getting a wonderful nights sleep on them. Thank you for the opportunity to thank you for your great pillows and service.
Liza, NY:
The Ritz-Carlton double down surround, is so comfortable I am so happy with it! It was worth every penny! Since being pregnant I realized the pillows I had prior to my purchase were giving me the worst sleep. After using the Ritz-Carlton double down surround pillow, I am able to get a full night sleep in comfort. I am now going to order another 3, to replace all my pillows with these! I was so happy with the product and the service, I'm also looking into the comforter!
Ethel, MA:
Just an excellent company. They respond quickly to questions and treat you like a friend. Equals or surpasses the great service of an LL Bean, for example. I hope that this company does well. They deserve it.
Carl, MD:
We slept at the Marriott in Baltimore and loved the pillows. It took almost 6 months for me to track down the brand. I'm glad I found them--the past weeks have been the best sleep I think I have ever had!
Martha, CA:
I am a repeat customer. Loved the product and loved the service. I will order again from this company.
Jeri, NE:
My husband and I recently vacationed at a Marriott resort and liked the pillows on their beds. I found Pacific Pillows on a web search and by their descriptions on their site we were able to order the exact pillows we liked so much. The web site was very clear - I experienced no problems in ordering. Our pillows arrived sooner than we expected by regular delivery and we have been enjoying resort living every night. Thanks for such good service!!!
Dan, TX:
I'm thrilled to have a down pillow that doesn't leave me sneezing! I slept on one at the Ritz-Carlton and loved it so I had to buy one for home. Every step of the purchasing process went smoothly and I'm very pleased. I think I'm getting one for each member of the family!
Linda, FL:
I had a question for the merchant before I made my purchase. The response was not only extremely timely, but very pleasant as well. I had a very good feeling about this merchant and would most definitely recommend them and would purchase from them again.
John, IL:
Thank you so much you guys are great! By the way, after a recent hotel stay in Chicago I had to get one of your pillows. I was actually going to phone the hotel to ask them where they purchase their pillows before I found you on the web.
Cheryl, CA:
I love my featherbed and it arrived less than one week after I placed the order. If you are thinking about purchasing one, here's the place to do so. Extremely satisfied customer!
Robin, GA:
Excellent from beginning to end. Pillows are fresh. The only down or feather pillows I've ever had which do not smell like a duck or a chicken. They're perfect. Reasonably priced. And shipping was the same day of the order. It could not be any better. I highly recommend.
Christine, FL:
I was very skeptical ordering pillows on-line but after shopping locally for so long for some decent, comfortable pillows finally searched the Net and found Pacific Pillows.com. We actually received the pillows sooner than we expected. After the first few nights of sleeping with our new pillows we woke up with no neck aches. The pillows are absolutely wonderful. You can be sure we will order from Pacific Pillows again. Thank you for easing my fear of ordering on-line.
Elizabeth, NC:
Fantastic pillows!!! The very best ones we've ever slept on. The 50%feathers/50%down is just perfect. We really enjoy having 2 pillows each. Thanks for making a superior product. We'll recommend them to anyone.
Lee, TX:
The package arrived extremely quickly.... probably 3 days after my order. The packing was excellent... very high quality boxes! We LOVE the pillows; they are wonderful and from what I remember, just like the ones at Marriott that we were hoping to find! Thank you for the great service and product! I will be ordering 2 more pillows(kings) because I was so pleased with these.
Marilyn; Englewood, CO:
Excellent company with which to do business! Merchandise was as described and delivered faster than promised. Gift wrapping was beautiful . . . made all of my friends think that I have the most thoughtful husband. I would recommend this company to all.
Judith, CT:
They are a very nice company to deal with. This is our third order from them. We didn't need any special help this time but, in the past, we did and they were great.
Peter, PA:
Have slept on Pacific Pillows for years in the Marriott and Ritz Carlton hotels (and didn't know it) and have been consistently impressed with their comfort. Finally decided to look inside the pillow case...found the label...went on-line and ordered four of them...prefer to sleep with two stacked at a time. Great product...great website...excellent service! So great that they give a money-back guarantee if not satisfied. I bet nobody ever sends them back!
Beth, MI:
I LOVE these pillows - the ordering process was easy and everything arrived nicely packed, and as scheduled.
Nancy, PA:
I ordered the pillows on a Monday and they were delivered to my home by Friday, just as promised.
Anthony; Sausalito, CA:
I am very happy with my pillows from Pacific Pillows. Like many others my search began after having a good nights sleep at a nice hotel. These pillows have made my sleep more comfortable, the difference was very dramatic. The prices are fair and the shipping was quick. I really appreciate this purchase.
Kathyrn, UT:
They were very helpful when we inquired about the pillows and very prompt with the order and verification. Shipping was fast as was delivery. Everything is extremely satisfactory. We love our pillows, as we did in Kauai.
John, CO:
What a great customer service experience. I had not noticed that the item I ordered as a Christmas present was back ordered. The folks from customer service took the initiative to contact me to inform me that there might be a delay. More importantly, they went well above and beyond the normal course of business in offering me options (to include the option to cancel my order if I wanted). They then worked hard to fill the order, and to insure it would be here on time, they priority shipped my order without additional cost to me. WOW!!! One aspect of my job has been to investigate consumer fraud complaints, and I can tell you (like I need to) that this kind of service is exceptionally rare. It would be impossible for me to rate the customer service as highly as I would like to.
Edward, NE:
I'm impressed with your attention to details and service!
Paul; Wichita, KS:
Definitely among the best customer service from any company I've bought from online or off. Very happy with how the staff at Pacific Pillows went out of their way to answer questions in my quest to find a great set of pillows.
Shana; Houston, TX:
love the pillows! great price
William; Port Saint Lucie, FL:
So many choices my head was spinning. I called customer service and the rep was very friendly and helpful. I was able to get one of the half-price coupon deals, so it was an excellent bargain and the quality is definitely top-notch. 5's across the board!!
Cameron; Coto De Caza, CA:
Great order process; wonderful product. We're ordering MORE!
Tom, TX:
When I received wrong size pillows (my mistake) they sent replacements even before receiving the returns. They have an element of trust that you will return the merchandise. That is appreciated.
Linda, TX:
Extremely pleased with the timeliness of receipt of the merchandise and extremely pleased with the merchandise. Look forward to future contact with you.
Sally, WI:
ALL AROUND PERFECT TRANSACTION, GOOD COMMUNICATION AND EXCELLENT PRODUCT. WILL PURCHASE FROM THIS COMPANY AGAIN.
Dianne, OK:
We love the pillows! We stayed at a SpringHill Suites in Addison, TX and just had to have pillows like they had! I took the cases off and wrote down the information and then got on the internet to look them up. It was a very easy process and will probably order from them again! Highly reccommend!
Betty, CA:
Excellent service, timely delivery. Could not find the exact item on their website, but when I contacted them by e-mail responded within an hour with the information I requested.
Carolyn; Alpharetta, GA:
Pacific Pillows are the answer to a prayer!! With hitting the age of 50 and searching for what my body needs to meet new body changes...WOW! I have purchased many pillows to find that good nights sleep and I finally found it in Pacific Pillows. I remember being at the new Marriott in Spartanburg (and other Marriotts in my travels recently) and I took the pillow case off just to see what pillow it was that was providing me finally with rest and support and yet the featherness I have always loved!! It was Pacific Pillows!! I now have two brand new king size ones on my master bed and love them!! Now I need to get some more...
Parker, VA:
This is the 2nd time I have ordered from PacificPillows.com and have been very pleased with both purchases. On both occasions, the package was delivered exactly when stated by the shipper.
Jean; Parker, CO:
My experience was great - ordering was logical, easy, non time consuming. Delivery was faster than what I expected. Product is wonderful.
Jo-Ann, NY:
Pacific pillows delivered our merchandise on time and on spec. We absolutely love the pillows - they are medium weight down and incredibly comfortable.
Maggie, CA:
I definitely recommend Pacific Pillows. Great customer service and product. I received my order promptly. I will certainly order from them in the future!
Susan; Austin, TX:
I am thrilled with these pillows. They are very comfortable. They shipped quickly.
Rosy; New York, NY:
Best pillows in the world at the best price I could possibly hunt down! Quick delivery, excellent service.
Terry; Old Bridge, NJ:
Ordering was quick & easy, price was excellent as was the product. Would definitely order from PP again.
Kathy, TX:
I bought the Ritz-Carlton pillow after my wife raved about the pillows there. I found it on the web at Pacific Pillows and ordered one. I chose normal shipping and it was delivered within a week, very fast I thought. The quality was superb and I see what my wife meant so I ordered another one and a feather bed. They arrived within a week also and the feather bed is outstanding to sleep on, I should have ordered one of these a long time ago. I'm very satisfied with this company and if I ever need bedding, I'll look them up first.
Carol, NY:
I placed an order for two items but only one came in the original shipment, although both items were shown as being shipped in the tracking information I got online. I contacted the company via email and got prompt, courteous attention. The company shipped the second item at a cost that was equal to the item itself so that I got it very quickly. I was impressed and pleased by that. I would do business with them again.
David, CA:
Very fast - received daily updates until shipped. Easy to find what I wanted on their web page.
Judith, CT:
Very good service. Had a question and got a quick, personal response via email. Cannot say anything except excellent. The pillows are very high quality so not inexpensive but reasonable for quality. Great merchant and great pillows!!!!!
Janis, CA:
Both pillows poofed up once out of their wrapping and felt nicely, densely cushy. The pillows were given as a gift and from the looks of my friend, they felt like being on a cloud. I'm glad I purchased the pillow with a good amount of down around the inner feather core.
David, NY:
Item purchased was as described in advertisement. Delivered and packaged in excellent condition. I had no need for customer service.
Sallie:
Just a quick note to tell you that the Ritz-Carlton double down-around pillows that I ordered on December 10th were delivered to my daughter in Chicago at 11:00 AM on Christmas Eve. You said you would do your best to make sure they arrived in time for Christmas -- and you did it! Thank you!
Judith, CT:
Thank you. We are ordering more of your pillows with holiday money! Great pillows and great service. Thanks and Happy New Year.
Charlotte; Houston, TX: My house is full of pillows that I've bought trying to find one that was comfortable to my husband and me. These pillows are wonderful; they stay in place so you're not chasing it all night. Im going to start replacing all my pillows with these.
Eric:
Thank you so much for being so responsive. It is not very often that you get such attentive service from a company, especially not one on the internet. Thank you again, and it is a real pleasure to do business with you.
Melissa; Brighton, MA:
THANK YOU!!!!! I love the pillows! It was nice to have a full night's sleep and waking up in the morning without a neck ache! Thanks for the prompt service and great customer service! You definately have me as a life long client! Have a great day!
Sherry; Evanston, WY:
IF YOU WANT THE PILLOW OF YOUR DREAMS THEY HAVE IT. I LOVE MY RITZ PILLOW.
Frank; Ventura, CA:
Excellent service and VERY quick delivery. The pillow is as good as advertised.
Dorothy; Quincy, MA:
Excellent service. Will definitely use Pacific Pillows again and have recommended them to friends.
Tammy; Des Moines, IA:
Loved the pillows at the Mirage Hotel in Vegas. They were offered at the gift shop there but it wasn't very practical to buy 8 pillows and fly them back with us. So, we found the same pillow here and had 8 delivered -- price was considerably more reasonable compared to hotel price and they shipped all 8 for $4 total. Pillows arrived in 3 days via UPS. We compared the tag (yes - we had taken the tag off the hotel pillow so we could track it down once home) -- perfect match. Very pleased!!!!
Michelin; Littleton, CO:
Pacific Pillows offers great prices and the best selection!
Alan; Minden, NV:
Price was very good and product shipped out immediately -- impressed by the shipping speed! The foam pillows and covers appear to be of very high quality, but we are still adjusting to the thickness. I still need to contact Pacific Pillows and see if there is a way that we can 'cut down' the thickness a little. Of course this is strictly personal preference, and so I am very satisfied with Pacific Pillows product. I would not hesitate to do business with this merchant again.
Melanie; Flowery branch, GA:
I like everything about this company! Their products are top of the line. They send few email to advertise but when they do it is worth looking at Shipping is cheap. Packaged well. If I had a business I would run it like they do!
Anne; Washington DC:
A real pleasure to sleep under this wonderful duvet!
Sharon; Lawrenceville, GA:
Great pillows! I had just bought two other feather pillows from another merchant, and after a week was not satisfied with them. Then I bought two feather pillows from Pacific Pillows for a comparative price, and there is no comparison in the comfort. The Pacific Pillow products are by far superior in comfort. (By now I've used them for about two months.) They stay plumped up, and then when I put my head into them, they sink down to a perfect level (for me, anyway.) The delivery was quick, also, which was nice.
Sherri; Pecatonica, IL:
I was very happy with everything about my purchase and so far have very much enjoyed the feather mattress and the new pillows I purchased. I would definitly buy from here again.
Harry; Palm Coast, FL:
What a great shopping experience. Fast delivery, great product. I have told everyone about my new pillows. I haven't had a good nights sleep in months, now I have.
J. Smith; Jackson, MS:
I am truly pleased with the products I have recently purchased - the featherbed and pillows. I had recently stayed at the Marriott in Baltimore and had the best night of sleep I have had in awhile - so I checked with housekeeping to find out where I could purchase the bedding. Now I sleep like that everynight!!
Dorothy; El Paso, TX:
The advertisement said to give the pillows time, before making a decision. The first night I was ready to send them back, as I couldnt get comfortable. The second night I slept better and the third night I slept all night. I now feel I may have to take one on the plane, if I am going to stay over a week. They are a great investment.
John; Glen Rock, PA:
Great product, great service, I will use this merchant again.
Pia; Newport Coast, CA:
Excellent. Highly recommended. Immediate response on the phone and to E-mails. Pillows are outstanding. All four of us are enjoying the great pillows. THANK YOU!
Janette; Littleton, CO:
I just placed an order on your website for two standard Marriott Down surround pillows. I have been waking up every morning for months with a stiff neck and back---not knowing which pillows to buy to solve this problem. I just spent three nights at a conference being held in a Marriott hotel. The pillows on the bed were wonderful and I haven't had a stiff neck and back for three days until I came home and slept in my bed last night. I am so happy to be able to find out which pillows were on the bed and to find your website. I am so excited waiting for my new pillows to arrive. At last---I will not be sore anymore.
Lisa; Florence, MS:
I love my pillows. This is the second time i have ordered from them & never a problem.
Valencia; Midwest City, OK:
The order arrived right on the day given. We had a WONDERFUL sleep last night as a result. We look forward to many more. Thanks for such a wonderful product!
Linda H.; Lancaster, PA:
I had a wonderful nights sleep at the Doubletree in Philadelphia and (as so many others) searched for a source for the pillows. I ordered my pillows for Pacific Pillows and they arrived in due time, well packaged, and what can I say....sweet dreams!!
Marilyn; Oklahoma City, OK:
I love your pillows so much! My friends and family keep stealing them from me!
Virginia; La Mirada, CA:
Very fast service, good communication with customer. Excellent product. Bought from them a second time.
Audrey; Conyers, GA:
I love my feather bed and my new pillows. Very nice quality. Very pleased.
Wilfred; Meadville, PA:
I could not wait to get my new pillows. Since I have used them, my husband tells that I am no longer snoring. And, I have been sleeping much beeter. As I have Sleep Apnia this is great news. Thanks.
Norman; Pierpont, OH:
These are the nicest and softest pillows I've ever used. Thanks.
Mary; Burlington, NC:
This pillow is for my husband for his birthday. He slept on one of these at the Hershey Lodge in Hershey, Pennsylvania, 3 weeks ago and asked me to find out where they got the pillows. I decided to get it for his birthday which is November 8. Thank you for providing him a good night of sleep at Hershey.
Robin; Dix Hills, NY:
Just a quick note to Thank You for the terrific customer service I received from a lovely lady who took the time to research my request on “fill weight” to insure that I was ordering the correct pillows. She instructed me to call the Hotel, and then got back to me via telephone with the answer to my questions and took my corrected order with good humor and efficiency. I am looking forward to the arrival of my new pillows and I will spread the word about your knowledgeable and professional staff! Thank you again.
Chris C.:
Hi Abby, I can't thank you enough for your persistence and diligence, it is a trait seldom seen in today's workplace. You should be very proud of yourself and your superiors should sit up and take notice. Please feel free to forward this email to them and have them contact me directly if they want confirmation.As you suggested, I will contact the hotel directly and see if I have any luck. Maybe it wasn't all the pillow, but the beautiful, peaceful surroundings too!
Krystal; Plymouth, MI:
I am very pleased with my purchase. The pillows arrived in just a few days. The web site was very easy to use and I especially liked the detailed descriptions of the products. Thanks.
Patrick; Oakland, CA:
The pillow ordered is heaven to the head. Fast shipping, with a touch of detail unseen in similiar products from other stores. Thanks ever so much for offering high quality goods from high quality merchants.
Karen; Miami Lakes, FL:
My husband and I are thrilled with the pillows. We so enjoyed them at the Vancouver Pinnacle Marriott and are delighted to have them in our home.
Laura, RN; Fort Walton Beach, FL:
I just found your site and I am SO EXCITED! I stayed at the Marriott Mountainside in Park City, UT for a nursing convention this summer - and for the week I was there, I slept like a baby. I was AMAZED by the pillows, and had a restful, undisturbed sleep each night. Unprecedented! I have been sleeping on down pillows for over 15yrs, but NONE can compare to your pillows - the support given by the pillow was amazing, considering it was still so soft. I just placed my first, and I am sure not my last, order - can't wait to get them! My travelling buddy is going on the web site as soon as she gets off work tonight. Thanks for making such an amazing, quality product!
Susan ; Holiday, FL:
After reading the reviews written by others, I was glad to see we werent the only ones who were taking the pillow cases off the pillows at Hilton Hotels to see who the manufacturer was! Even better was finding them much more reasonably priced on line as compared to retail stores. They are wonderful. Just wish we had more time to enjoy them!
Jill; New York, NY:
Would definitely buy from again. Excellent experience. Thank you.
Pamela; Truckee, CA:
First, the product was exactly as expected. High quality. We did have a problem with our order. Pacific Pillows did a great job of resolving the problem quickly. They were very easy to work with.
Bruce; Abilene, TX:
On a recent mom/daughter trip, we slept on this pillow at the resort hotel we stayed at. We all commented on how wonderful the pillows were and Ive been tracking them down ever since. Just ordered four for us, and two each for daughters and their hubbys for Christmas. Great product!
Lora; Killeen TX:
Love these pillows. This is the 2nd order. Last one was 2009.............Thank you for supporting our troops on the home front and out there!

Satisfied customers...

Lora
Laura; Fort Walton Beach, FL:
This entire experience was a pleasure - I ordered my pillows on Monday, and had them by Friday. The web site was user friendly, and I am sure I will be back for more!
Jim; Overland Park, KS:
Thank you for your great customer service.
Diane; Holland, OH:
Very happy with purchase!
Karen; Vancouver, WA:
I got exactly what I ordered. They were the same wonderful pilows I slept on at the Marriott. Thanks!
Sally; McKinney, TX:
It was very easy to find and order the Marriot pillows. Delivery was so prompt to Texas it was hard to believe.
Scott; Omaha, NE:
You wont believe the great service and communication from the time you order your product. Tried to order pillows from PacificCoast.com but they were backordered, Pacific Pillows had them in stock and I had them in 3 days. The pillows speak for themselves. They are the best pillows on the market.
Alice; Fort Collins, CO:
Pacific Pillows provided a truly wonderful product as well as amazing service. I ordered three Marriott pillows. The shipping was a flat rate of $4, the pillows arrived within 4 days, and I'm sleeping better than I have in years and years. I've avoided down pillows in the past because of allergies, but these pillows really are hypoallergenic.
Arliss; Titusville, FL:
Excellent service, company notified me on order status, and kept me informed all along the way. Easy to order and shop online. SUPER GREAT PRODUCT.
Cynthia; Orlando, FL:
The site was easy to use. The merchandise was shipped quickly and arrived in great shape. I plan to use Pacific Pillows again.
Linda; Millry, AL:
Absolutely PERFECT transaction...!!
Patricia; Lexington, KY:
I was initially interested in purchasing the Marriott pillows but they were sold out. Since you had an alternative special offer, I ordered the Ritz Carlton pillows. My husband and I loved the pillows SO much that we want to enjoy the total luxurious experience. Great quality! Thank you so much. We are looking forward to a great comfortable night's sleep.
Kelly; Daytona Beach, FL:
I just received 2 standard size natural latex foam pillows from Pacific Pillows and they are EXACTLY what I have been searching for! Thank you and I am so glad I found you on the internet!
Chris; Canon City, CO:
I was surprised how fast I got my order.
Erika; Fair Lawn, NH:
I highly recommend this company, the pillows are graet and they ship fast!
Christine; Ferguson, NJ:
Thoroughly satisfied with every aspect of purchase with this merchant. Plus the pillows are heavenly!
Vassi; Lindenhurst, IL:
Great pillows, great prices! My mom is hard to please, but this is sure to please her this Christmas!
Mary Lucy; Orange Park, FL:
Great site - keeps you informed on the status - hassle free and would highly recommend - beats fighting the crowds at the mall - but you cant find these pillows at the mall anyway.
Kath; Lenoir, NC:
The entire shopping process was quick and simple. The products arrived in good condition on or before the scheduled date and are excellent quality. I would definitely recommend this merchant without reservation.
Linda; Tiffin, OH:
Very pleased with the entire transaction. The pillows are fantastic and I received them in just a couple of days. I would definitely buy from again and recommend them to family and friends.
Charles; St. John, IN:
Great Seller! Buu!! Buy!!! Buy!!!!
Alice; Fort Collins, CO:
Great pillows and wonderful service! I highly recommend Pacific Pillows to anyone looking for a good nights sleep. They truly are hypoallergenic, too. I’m allergic to all sorts of dander and pollen and dust, but I have no problems with my Marriott pillows.
George; Fairhope, AL:
I recently purchased a Marriott Down Surround Pillow set along with a Marriott Baffle Queen Feather Bed along with protectors for the above from Pacific Pillows. Their website was easy to navigate, honest, informative. Prior to my purchase, I sent emails to the company seeking information relative to my selections which Pacific Pillows answered quickly and openly. Immediately after entering my purchase information, I received and email confirmation with anticipated shipping dates which ultimately proved accurate. Their confirmation included links directly to the shippers website with shipping data populated from the Pacific Pillows website thus precluding my re-entry and possible mistakes. The packages were delivered as promised, even with the Christmas rush. Their customer services is so quick and so refreshingly focused on the customer that I’m back to buy more of the same for my guest bedroom. Obviously quite pleased with the quality of the goods, yet it is the helpfulness of the staff that makes this company stand out. Bravo.
Mary; Honolulu, HI:
I sent the Marriot pillows to my son in Kuwait. I was advised through email that it might take a few weeks, to my surprise it arrived 1 week after shipping (it was on backorder). He totally loves them, and so, I’m happy! Thank you, PacificPillows, for making it Christmas for my son.
Katherine; Gilbert, AZ:
Great Service! I had to return/exchange a product, and the process was very smooth and easy. Would definitely purchase from this company again!
Therese; Oviedo, FL:
I received the pillows when promised and they arrived in great condition.
Shannon; Palm Desert, CA:
Everything about this purchase went smoothly. I am very satisfied with the product and would definitely reorder from them.
Russell; Henderson, NV:
Excellent quality, fast delivery, exactly as described.
Mildred; Parkersburg, WV:
Now, everyone in my family has a Pacific-Pillow! We all love them.
Gina; Clayton, NY:
After staying at a Marriott hotel over Thanksgiving I just had to ask what brand of pillows they used. Now I don’t lay in bed thinking about the pillows I used.....I have my own!
James; Minnetonka, MN:
Hassle free ordering and fast shipping. Very nice online experience.
Denise; Fair Lawn, NJ:
GREAT WEB-SITE !! IT'S ACTUALLY VERY NICE LOOKING...EASY TO NAVIGATE AND VERY USER FRIENDLY. THE PILLOWS ARRIVED VERY QUICKLY..(3 DAYS). I'M VERY SATISFIED WITH YOUR PRODUCT AND SITE. I WILL DEFINITELY BE PURCHASING FOR THE REST OF MY FAMILY AND PASSING YOUR SITE INFO ONTO OTHERS. THANKS!
Elizabeth; Martinsville, IN:
PacificPillows.com website is easy to navigate and read. Contact information--address, phone, e-mail, and fax--was readily visible. The ordering process was straightforward and very clear, and a follow-up email was sent to verify my order. Pacific Pillows also maintained contact with me by sending several e-mails during the entire packing and shipping process with links to UPS to track my order. I most appreciated the helpfulness, kindness and quickness that followed my e-mail to them concerning an exchange I had to make. I LOVE my pillows.
Diana; Havre, MT:
All around perfect!
Dana; Seguin, TX:
I purchased two down pillows and they are great. I received them quickly!!! I will shop with you again. Thanks soo much!!
Bonni; Edina, MN:
I’m sleeping like a baby. Very comfortable.
Carole; Jefferson Hills, PA:
Quick response from customer service regarding my inquiry, which was important to me. Prompt shipment of order, too. I love my pillows -- have slept like a baby since receiving them!
Sjirley; Cincinnati, OH:
After visiting New York and staying in the Marriott, I had to have those pillows. I do not often purchase on line, but found your process easy to follow and quick. Ordering, confirmation and shipping came like 1-2-3. Received the pillows and comforter in 5 days and we are very satisfied with how fast we received them. I would recommend your company to anyone. A satisfied customer in Cincinnati!
The Ritter’s; Capon Bridge, WV:
I have been looking for a pillow that’s real comfy, like those at the Marriott or Ritz-Carlton and now I have them thanks to Pacific Pillows. My husband & I just love snuggling in between both types. We highly recommend them.
Carol; Lake Saint Louis, MO:
I first experienced these pillows while on a business trip. I took off the pillow slip and peeked at the product information tag. Upon returning home promptly went to YAHOO to find the product. I have recommended ordering the product to several of my friends and have forwarded the link to them. Sleeping in St. Louis.
Marianne; Spring Green, WI:
This is my second experience with Pacific Pillows. I will continue to use them in the future for all my pillow needs. Their pillows are wonderful! I have never had one problem with my orders and they were always delivered in a timely manner.
Paul; San Francisco, CA:
Thanks for the great service and a great product!
Richard; Cuero, TX:
We found these pillow at the Marriott Marquis in New York City. These are the best pillows we have ever slept on. We were able to find the same pillow at PacificPillows.com. Ordering was simple and we had them in one week’s time. The pillow was the same as we found at the hotel and provided the comfort we remembered from our visit.
Fred; Lloyd Harbor, NY:
Very responsive and helpful customer service. I would definitely buy from them again.
Valerie; Kearney, MO:
Easy to shop, great products. All around great experience.
Jean; Bayonne, NJ:
This was the only way I was able to locate pillows which were similar to the ones that are used in a hotel I stayed at in Philadelphia, PA. Although, not exactly the same in size, the quality is good and I am pleased with my purchase.
Ann; Cheyenne, WY:
Very fast shipping & tracking info, the pillows are great. I bought from this merchant before and had to make a return due to an error I made in ordering---return went well and acct. credited fast. Would recommend.
Virginia; Encinitas, CA:
Everything worked great. I got what I wanted at a good price and it was delivered in a timely manner.
Donna; Hebron, OH:
When I ordered the pillows I thought I would be waiting on them for several weeks. I was surprised to get them in just a couple days! Wonderful service. Thanks SO much.
Tammy; Bloomfield, NY:
Awesome pillow........sleeping like a baby! Great customer service and super fast shipping.
Craig; Dallas, TX:
Great communication throughout.
Rusell; Medford, MA:
These are quality pillows, excellent comfort, try pricing similar quality in high end retail shops and you will know you got a deal PLUS quality and comfort..
Dominic; Vermilion, OH:
Quality products enhanced by excellent knowledgeable staff. If they don’t know the answer to your questions, they will take the time to find out and get back to you. Excellent response time. Pacific Pillow takes care of their customers.
Marion; Post Falls, ID:
I was amazed how easy it was to purchase these pillows for myself. The explanations for the different types of pillows were easy to follow. I suffer from severe fibromyalgia and have 11 pillows at home and they were not easing the pain in my neck and shoulder area. I tossed and turned for a good nights sleep. Since I received my two pillows from Pacific Pillows two weeks ago, I am having a good nights rest. Thank you Pacific Pillows. I would recommend your products to my family and friends.
Jamie; Houston, TX:
They shipped immediately and the product is excellent.
Michael; Tuscaloosa, AL:
Great pillows, easy website to navigate. Prompt and accurate service and delivery. Thanks.
Barbara; Beaufort, SC:
My shipment was in two parts. One came immediately, the other delayed because of a snow storm. When I tried to track with the carrier, all I could find out was it was stuck in CO. I emailed Pacific Pillows for more info. I received a quick reply and the merchandise was here by then. I would buy from Pacific Pillows again. Thank you.
Robert; Virgin Islands:
I just want to let you know I love love love my feather bed. Thank you so much and I am telling everyone about your store.
Judy; Edmond, OK:
This was a repeat order for me. I enjoyed the speed and accuracy of dealing with this merchant six months ago so I was happy to use them again!
Ruth; Emporia, KS:
I just got my order today. I have always loved the pillows and the Marriot when we stayed there. I was hoping these were the same pillows and THEY ARE. We love them and we very satisfied with the quick delivery. We received them two days after ordering them. I plan on ordering 4 more within the month. Thanks Again.
Greg; Des Moines, IA:
Your fast customer service and great attitude are a breath of fresh air in the business world.
Carola; Collierville, TN:
Great pillows at a good price with discounted and prompt delivery . We will definitely buy from Pacific Pillows again!
Jane; Ocean City, NJ:
Comfort, comfort, comfort. The pillows are priceless...the comfort is worth every penny spent.
Joseph; Clifton Park, NY:
Very quick delivery! These pillows are the BEST!!
Tamara; Penn Valley, CA:
When I received my order from Pacific Pillows, one of the items was defective and I also realized I had forgotten to order something I wanted. I e-mailed their Customer Service department and was surprised to receive an immediate response which was not only timely but totally appropriate to the situation. The replacement item was immediately shipped to me, as was a call tag allowing me to ship the item back at my convenience and without charge. The items I had forgotten to order were sent to me free of charge as a means of apology for my having received a defective item. All of the other items were of top quality. Most impressive, however, was the way the situation was handled by Customer Service. This type of service is rare, indeed, and because of this I will be happy to shop at and recommend Pacific Pillows in the future.
Nancy; Mandan, ND:
These are, hands-down, the best damn pillows I have ever owned or slept upon. Thanks!
Cathleen; Baltimore, MD:
Pacific Coast Baffle Box Feather Bed (featured in Atlanta Marriott Hotel where my husband & I recently stayed) was as comfortable here at home as when we first discovered it on a weekend over-night trip at the Marriott Hotel! Wanted exactly what we experienced then and was NOT disappointed at all! I wouldn’t have trusted ordering this from any other source! My old muscles & bones feel soothed and pampered when sleeping upon this fantastic product!
Sheila ; Vienna, VA:
I ordered two pillows to go with the duvet filler that I purchased a while ago. The pillows are very good quality and just as delightful to sleep with as the duvet filler is. The shipping this time was super fast also!
Nedra; Orange, TX:
The purchase was virtually flawless. The site was easy to use and choose between products, they emailed me twice as to the status of my shipment which showed up on time and the product is very satisfactory. I will do business with them again.
Thomas ; Fairfax, VA:
We ordered the Marriott Deluxe suite package for our kingsized bed as an anniversary gift to eachother. It was the best gift purchase we've made for ourselves. The bedding is sooo comfortable. We love it!! Pacific Pillows is great, shipping was quick and everything was exactly as specified. We're looking to buy another set for our motor home.
Carol ; Watervliet, NY:
Would definitely recommend this company to anyone. Customer Service was quick in responding and very helpful. People I spoke to were very friendly and professional. Items arrived sooner than I had even expected. Would definitely do business with them again.
Mary ; Clarkesville, GA:
I was very pleased with this order and experience with PacificPillows.com. The process was easy and the delivery was quick. I would do business with them again should I need any of their products. Thanks.
James ; Creston, CA:
First purchase from Pacific Pillows, and could not be more pleased with the service.
Richard; Noblesville, IN:
Great product, timely delivery!
Jackie; Nashville, TN:
I received my foam pillows and I love, love, love them!!!! The whole family loved them; in fact, I lost one to my 24 year old son. I'm very pleased with the product and service I received from this company. I will be ordering from you again.
Heather
Thank you so much. Your communication and customer service has been outstanding. I will highly recommend you to anyone in the market for top quality pillows.
Susan; Holiday, FL:
After reading the reviews written by others, I was glad to see we Weren’t the only ones who were taking the pillow cases off the pillows at Hilton Hotels to see who the manufacturer was! Even better was finding them much more reasonably priced on line as compared to retail stores. They are wonderful. Just wish we had more time to enjoy them!
Skippy; Birmingham, AL:
Betty, what a treasure you are to have provided not just answers, but detailed answers, to my questions! Thank you sincerely.
Elizabeth; Lancaster, PA:
Hi, just wanted your company to know how much we love your service and pillows. They are wonderful!! We just bought a vacation home and I ordered all new pillows. They are so comfortable that I now have ordered all new pillows for our main home. Thank you....thank you. I won't ever buy pillows at a retail store again.
Marilyn; Alameda, CA:
Very easy site to browse & then order - good merchant to deal with.
Brenda; Santa Fe, TX:
I love the pillows! Had to have 2 more because I am getting rid of the other ones I have. I have spent quite a lot of money on pillows in the last 2 years, but none have lived up to the promises like Pacific Coast have. I waited a few months to make sure, and here I am again ordering more. I plan to order these again for Christmas presents, so please send coupons!!
Margaret; Portland, OR:
This was second time I dealt with them. As the first time it was very easy. The web site is very clear. They kept me up on delivery and it came as promised or, possibly, sooner. As to customer service. I never had a problem for that aspect to be addressed. But, to me, the best customer service is not to have a problem in the first place. As to price -- I couldn’t find what I was looking for anywhere else so couldn’t compare. I do think it is a an excellent value for the price.
Larry; Tulare, CA:
I’ve ordered a few times from Pacific Pillows. The merchandise is always as described; shipping is fabulous.
Nick; Park City, UT:
Thanks for your help--I look forward to trying the pillows; your extra effort is much appreciated and will make me a long-time customer.
Mark; Mesa, AZ:
Thank you for the great pillows, returning customer here, you're the best!
Sandra; The Netherlands:
During our holiday in the USA we had perfect pillows in our bedroom. I asked the manager of the hotel the name of these pillows because I wanted to try to get these for at home in the Netherlands. I contacted Pacific Pillows by internet and I had a fantastic and very pleasant help from Betty, THANK YOU BETTY!! She told me what the best option was for me and of course I ordered for two King Size fiber pillows. Thank you for the terrific customer service!!
Michelle; St. James, MN:
I have purchased many items from PacificPillows.com and I will now be a lifetime customer. Top notch customer service, fast and very inexpensive shipping, and above all else the products are second to none! With my favorite piece being the Vintage Linen duvet cover. Double Down Surround pillows are awesome too! Very reasonable prices for the quality that is put into their products. I cannot say enough good about this company and their products.
Diana; Roselle, IL:
These are just the greatest pillows!
Sean; East Aurora, NY:
Josh, from your customer service department, was quite helpful. He and I exchanged many e-mails before I made my final selections. Thanks! Thank you, also, for offering a thirty day "sleep guarantee." This makes it much easier to order pillows over the internet.
Chris; Durham, NC:
Product arrived quickly and as described. I was very impressed with the quality and comfort of the comforter.
Pamela; Edgewater, MD:
I am very happy with my purchases. Your products are wonderful. I will tell all my friends.
Ernest; El Paso, TX:
Thank you Pacific Pillows for your follow up on the order. This was my second order and rest assured this will not be my last order. I wish all my online shopping was this pleasant.
Leslie; Orient, OH:
Everything arrived in good condition, on time...will do business with this company again. PS. The latex foam pillow is WONDERFUL.
Mike; Arlington, VA:
Great site and very easy to use!
Michael; Staten Island, NY:
Great company to deal with. I am 100% satisfied.
Barbara; Reston, VA:
Thank you for your prompt response and backing your products as you just did; what a great company!
Kathy; San Jose, CA:
Items were exactly as described. Shipping was fast and inexpensive. Communication was excellent.
Vicky ; Tawas City, MI:
After buying pillow after pillow, trying to find one that didn't cause neck pain--we stayed at a Hampton Inn and I found the pillow of my dreams. When we got home I went online and found it at Pacific Pillows. I am thrilled with this pillow and my husband is thrilled with his. My neck hasn't hurt at all since I've been sleeping on it. Thank you Pacific Pillows!
Monika; Orem, UT:
Items arrived on time and in good condition. I luv my new pillow
Richard ; Barnegat, NJ:
I have dealt with Pacific Pillows on 3 occasions and each time was handled problem free. Their selection is excellent, their prices are great, especially when they have sales, and their service and ease of purchase is extraordiinary. They have items that can not be purchased at your local retailer, which makes Pacific Pillows unique with their lines of products. I will continue to purchase from Pacific Pillows as I feel they are a "Great Business" to deal with, and their ease and convenience with purchasing, is top notch.
Sheila ; Vienna, VA:
Fantastic duvet filler! Sleeping has never been sood comfortable now. The product was high quality, just as described and shown. Would do business with them again if needed. Although shipping was only $4, it was a tad slow. That's my only criticism.
Craig ; Englewood, CO:
Great! Absolutely amazing. This merchant has the best bedding and pillows EVER!
Richard; Kimberly, AL:
There’s not a better merchant out there. All companies need to take lessons from PacificPillows.com!
Lisa; Missouri:
I purchased Martex Brentwood Gold Label pillows from you after sleeping on one at an Embassy Suites Hotel at Niagara Falls. I can't believe what a difference this pillow has made for me. I used to wake daily with neck pain. Now even if I toss and turn at night my neck is well supported and I wake up free of neck pain. On a recent trip to the Smoky Mountains I stayed in a cabin. The first night I arrived I was exhausted and just fell asleep on the pillow that was provided. Ouch! I woke with a stiff neck the next morning. How quickly I had forgotten. I loved the mountains but was glad to get home to my pillow. Next time the pillow will go with me!
Kelly; Ft. Collins, CO:
Initial Email: Hello: Thanks for your recent order. I just wanted to let you know that we changed your order to UPS ground and only charged $4 for shipping. Our warehouse is in the Denver metro area so this item ships in one day to Ft. Collins, therefore you do not need to be charged for second day shipping. You will receive a tracking number later this evening. If I can help further or you have any questions please let me know. Customer: Thanks so much!!! This kind of customer care is exactly what will keep people ordering from you. Have a wonderful day!
Lori; Los Lunas, New Mexico:
Prior to my purchase of 2 Pacific Pillows I had bought just about every type of pillow on the market. Now with my Pacific Pillows I will never go anywhere else to purchase. The pillows I bought have been perfect and I am finally comfortable at night. Thank you so much for your quick service, fast shipping, and easy to use website. You've gained a customer for life!
Marcy; Falcon, CO:
Thank you so much for your excellent customer service. I appreciate it and will order from you again.
Alma; Clayton, MO:
I appreciate your consideration in making this exchange, and I look forward to receiving the new pillows. This is not my first purchase from your company, and it will definitely not be my last. As if your products were not enough, your customer service on this exchange has cemented my loyalty!
Alan; Minden, NV:
Price was very good and product shipped out immediately -- impressed by the shipping speed! The foam pillows and covers appear to be of very high quality, but we are still adjusting to the thickness. I still need to contact Pacific Pillows and see if there is a way that we can 'cut down' the thickness a little. Of course this is strictly personal preference, and so I am very satisfied with Pacific Pillows product. I would not hesitate to do business with this merchant again.
Pat; Cape Coral, FL:
Just to let you know that I made the order for the 2 model of pillows that you recommended me. I want to tell you that I found really better prices for the same products in other stores, but your excellent service show me that it should be a serious company. A good customer service is priceless and you work wonderful to help me and answer all my questions, in a very fast and professional way, Now...I hope the pillows arrive soon!!! I will let you know which one was the winner... and the differences I feel between them, it could help you to have more info for other customers. It was a pleasure to find you in my way, unfortunately is not usual to receive such a great service. I hope the best for you Kind Regards
Sam ; Los Angeles, CA:
I havent opened it yet - its a Christmas present! - but it came in a cute, snowflake print bag with a bow. Excellent service!
Betty ; South Charleston, WV:
I have been a Pacific Pillows customer in the past and, as before, they are outstanding to deal with. Very easy to purchase from. Quick delivery. I have never had to return anything so am not sure how they are if you have a problem, but ordering from them is a breeze and the quality of their merchandise is great.
Patricia; Fremont, CA:
To the folks at Pacific Pillows, Love your pillows and mattress. My mornings are less painful and my ability to stand up straight without as much pain, I put to the comfort of your feather pillows and mattress. Many Thanks, Pat
Derek; Scottsdale, AZ:
Product and customer experience was excellent. I would certainly refer them to friends and family.
Gerald; Grand Saline, TX:
After a stay at a Westin Hotel we came home and ordered these pillows. They are a little pricey, but worth it. I ordered them and Pacific Pillows had them here in less than a week. Great service.
WIlliam; Minocqua, WI:
The quality of the company is reflected in its product. I would strongly recommend checking out their site for a complete positive shopping experience.
Steve; Topeka, KS:
Great prices, great selectoin, friendly service, fast shipping, convenient payment options, well designed web site. What more could you ask for?
Rob; Blaine, WA:
Thank you very much for these pillows! They are absolutely fantastic! We have never slept so well! Thank you from both my wife & I.
John; Livingston, TX:
Great service,excellent pillows. Got my pillows in record time at what I thought an excellent price. Will definately use again.
Jessica; Overland Park, KS:
The pillows are great, the service was great - $5.- delivery and they were here in 2 days!
Nicole; Battle Ground, WA:
They took great care of me! When I emailed, they responded immediately and resolved my mistake. Pillows are good and comfy!
Jeffrey; Chicago, IL
Awesome products, awesome prices!
Patricia; Port Orange, FL
They did a great job of getting the pillows to me quickly and all were great.
Michael; Corona, CA
No problems at all. Perfect in every way.
Nancy; South Berwick, ME:
Excellent comforter! Beautifully made, put on bed immediately and it covered the king size bed well. Extremely comfortable when sleeping. The only problem which really isn't a problem for me is the quills of the feathers have a tendency to stick out in a few places, however, that being said, it is still a nice looking comforter, well made and I am very happy with it.
Patricia; Hanover, MA
I am very happy with my pillow!
Judi; Colfax, WI:
this pillow is like sleeping on a cloud
Yolanda; Charlotte, NC:
great!! Before purchasing i searched for the featherbed i purchased. i read reviews about the smell, how they dont hold up. I think this featherbed is perfect. the shipping was surprisingly great. i received it in 5 days. I thought there was a mixup in the shippping address, i called and the rep not only emailed me but offered to call me back. i will be purchasing from them again
Maureen; Tempe, AZ
I love my pillow and will order another soon. It has really helped relieve my neck ache


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