Customer Service: We can be contacted by email at email@example.com. We will respond to all email inquiries within 1 business day. We are dedicated to resolving any customer service issue in a timely manner. Order confirmation and shipping confirmation emails will be sent. Order status information is available 24 hours a day at our website.
- Email - firstname.lastname@example.org
- Customer Service Phone number 1-800-720-6973 (available from 10:30am-6pm Eastern)
- Address - 2200 s. Valentia st. Denver CO, 80231
Why Shop At Pillows.com: There is no other bedding retailer that offers a Sleep Better Guarantee. Pillows.com also offers the largest selection of luxury pillows and hotel bedding available anywhere online or offline! Our wide selection paired with our incredible customer service, easy to use website, Sleep Better Guarantee, and fast shipping creates a one of a kind shopping experience. And, we do all this as a small family and veteran owned business.
Satisfaction Guarantee: Pillows.com is 100% committed to your satisfaction. If you are not satisfied with any aspect of your shopping experience with Pillows.com, please contact our friendly bedding experts and we will work with you to make sure your experience with us is exceeds your expectations.
All of our products are backed by our Sleep Better Guarantee. If a product purchased from Pillows.com does not help you Sleep Better, please contact our bedding experts so that we can find you a product that will help you Sleep Better Guaranteed!
Buy More Save More Promotion
Pillows.com is excited to offer quantity based promotions on select pillows
Save 5% when you purchase a minimum qty 2 of the same pillow
Save 10% when you purchase a minimum qty 4 of the same pillow
The above promotions cannot be combined, however, we do allow coupon codes to be applied.
Because of our system limitations, quantity based promotions are only applicable for the same pillow. We apologize for any inconvenience on this matter.
Quantity based promotions are only applicable to certain pillows (that read Buy More Save More)
Shipping Policy: Pillows.com is dedicated to making sure that your purchase arrives in a timely manner. Please review our shipping policy and contact our bedding experts if you have any further questions:
How long does it take for my order to ship?
Standard Shipping Methods (Savvy Saver, Ground, and Priority Mail): All orders received by 2 pm EST will be processed and will usually go out the same business day. Please note there may be processing delays due to the following: stock or backorder status, incorrect or incomplete shipping address provided, or incorrect payment or billing information provided. Transit times are estimates. We cannot make transit time guarantees on non-expedited orders. If you must have your order by a certain date, please choose the appropriate expedited option at checkout.This is the most economical method of shipping and will most likely be shipped via UPS Sure Post where the order is shipped by UPS, but delivered by the US Postal Service.
Expedited Shipping (1 and 2 day air): Orders must be received by 10 a.m. EST to ship same day. If received after 10 a.m., orders will ship the following business day, Monday-Friday (excluding holidays), as FedEx & UPS do not deliver expedited orders on weekends.
Shipping Rates and Delivery Options
We have four domestic (contiguous US states) flat rate shipping options:
FREE-to-$8.99 Savvy Shipper: Delivered by USPS, in partnership with FedEx and UPS. After your order is processed, transit time typically 3 to 7 business days, with delivery Monday-Saturday. FREE for orders over $75, or a $8.99 flat rate for orders under $75. If your order qualifies, this option will automatically show up in the checkout process. This applies for the continental USA only
Domestic Ground ($15): Via FedEx Or UPS. After your order is processed, transit time is typically 2 to 5 business days, with delivery Monday-Saturday. This applies for the continental USA only
Expedited: 1 Day and 2 Day Air : Via FedEx Or UPS. For orders placed before 10 a.m. EST, delivery is 1- 2 business days (depending on method selected), Monday-Friday*
Alaska/Hawaii/US Territories: :Via USPS Parcel or Priority (depending on method selected). Transit time is either 5-14 business days (Parcel - $15) or 1-3 business days (Priority $40)
*All expedited orders must be received by 10 a.m. EST to ship that day. If received after 10 a.m., such orders will ship the following business day, Monday-Friday (excluding holidays), as FedEx & UPS does not deliver expedited orders on weekends.
Have a PO Box? We recommend providing a physical address as PO boxes take a significantly longer amount of time (up to 14 days). All PO Box orders are shipped via USPS Parcel.
Shipping to an APO? We’ll ship your order via USPS (transit time varies) for free over $75 and a flat $8.99 for orders over $75.
- International Shipping: We are pleased to offer our customers in other countries the option for international shipping. We have partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Customers" option on step 1 of checkout. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at email@example.com. .
- We do not ship orders to addresses that are not registered with your credit card company. We reserve the right to contact your credit card company in order to verify that an address is approved for shipment under address verification guidelines.
- Orders shipping by ground should arrive within 7 days after the order is placed; however, please allow for 8 days.
Sleep Better Guarantee Exchange + Return Program/Policy
Pillows.com has a Sleep Better Guarantee Exchange and Return Policy.
Exchange Program: When you place an order with Pillows.com You Will Sleep Better! People are different and have different sleep styles. We sell great bedding, but occasionally the product our customers order will not meet their sleep styles. For that reason Pillows.com offers the You Will Sleep Better Guarantee! Pillows.com has the widest selection of sleep products found anywhere and we are confident that by working with our experts You Will Sleep Better! To take advantage of the You Will Sleep Better Guarantee simply contact Pillows.com by phone or email within 30 nights of the date of delivery of the bedding that did not meet your needs and let our experts know what you did not like about the bedding you received. Our experts will then recommend a product that will work better for you and immediately ship that product out with free shipping. Our experts will also get you a pre-paid return label so you can send back the bedding that did not meet your needs free of charge, but we do request that you send your return items back within 2 weeks of receiving your exchange.
Our staff consists of the most knowledgeable and helpful sleep experts found anywhere. To be clear, all exchanges offer free shipping for new products and free shipping of exchanged products back to our facility! Please call our bedding experts if you wish to partake in the Sleep Better Guarantee Exchange Program at 1-800-720-6973 or email us at firstname.lastname@example.org.
Pillows.com reserves the right to limit participation by an individual in this program should Pillows.com at, its sole discretion, deem an individual to be abusing this program. Pillows.com cannot accept items that have been washed, stained, or damaged.Pillows.com cannot accept items where the tag has been cut off.
Return Policy: Any item can be returned for any reason to Pillows.com within 30 nights of the date that the order is received by the customer, providing that the item is in LIKE NEW condition. Pillows.com cannot accept items that have been washed, tags cut off, stained, or damaged. The original shipping charge will not be refunded. Sheets and duvets that come in retail packaging, must be returned with their original retail packaging, else it will be marked as damaged. Customer must contact Pillows.com via phone, email, or chat and request an RA (return authorization number) in order to return an order and must be returned within 2 weeks of requesting. Pillows.com is happy to offer $9.99 pre-paid return labels per box, which is deducted from the customer's final refund amount, however, the customer has the option to return their order using any carrier they choose. We do not refund the original shipping charge and cannot refund the cost of return shipping if you use the carrier of your choosing.
Please send all returned merchandise to the following address:
RA (Enter your RA number here)
2200 S. Valentia st.
Denver CO 80231
Pillows.com contact information
Phone number: 1-800-720-6973
Live chat: Located on the desktop version of our store in the lower right corner. We are available to chat M-F, 10am-5pm EST.
Refund Policy: Upon receipt of the item we will refund your credit card with the full purchase price of the items returned (Granted as they are in LIKE NEW condition). Additionally, as stated above you are responsible for paying for the costs to ship the product you return to our warehouse; the amount that you pay to return the item to our location. We do not refund the original shipping amount.
Holiday Return Policy: All orders placed between 11/01/2016 to 12/25/2016 will have until 01/31/2017 to return their order.
Like New Condition: All returns must be in like new condition: Tags still attached and no stains, cigarette or other smells, and/or pet hair. All returned merchandise is re sold at our outlet store and marked clearly as gently used at a discounted price. For this reason, 1) any product that has been damaged or stained cannot be returned, 2) any product that has been used in an environment where persons have smoked near the product cannot be returned, and 3) any product that is missing any of its original retail packaging or labels cannot be returned. If you return any product that is not eligible to be returned, Pillows.com at its discretion will either refuse your return shipment or we will refund only 50% of the purchase price of the items returned.
1. Request a RA number (return authorization number) by contacting one of our bedding experts within 30 days of receiving your order. The merchandise must be in Like New condition (see above for explanation). You can reach us by phone, email, or live chat. Please include the order number if you have it and let us know if you would like a $9.99 return label emailed to you. The price of this return label will be deducted from your final refund amount. Please keep in mind we offer free return shipping for exchanges! We are confident that we can find a product that meets your needs and helps you sleep better!
Pillows.com contact information
Phone number: 1-800-720-6973
Live chat: Located on the desktop version of our store in the lower right corner. We are available to chat M-F, 10:30am-6pm EST.
2. If requesting a pre-paid return label, print the return label and affix it to the box and write your RA clearly on the box. Please use the original box or one in similar size. If you do not write your RA number, we have the right to refuse the package. If you are not using one of our labels, please go about returning the package via any shipping carrier you choose within two weeks of requesting an RA.
Return Address (if not using one of our pre-paid labels)
RA (Enter your RA number here)
2200 S. Valentia st.
Denver CO 80231
3. If using one of our return labels, please drop the package off at the nearest UPS location within two weeks of receiving the return label. The return label will include our return address, but please remember to write your RA number on the package.
4. Once we receive your package, we will refund the credit card on file within 1 week of receiving the package. Once we issue a refund, it may take up to 10 business days to reflect on your credit card statement. If product if received damaged and does not meet our Like New condition standards, Pillows.com at its discretion will either refuse your return shipment or we will refund only 50% of the purchase price of the items returned.
Please note that mattresses are not included in the 30 Day Sleep Better Guarantee
Cancelling Your Order: Unfortunately, once your order has been transmitted from our office to our warehouse it cannot be cancelled for any reason and if you wish to cancel your order you will need to follow the return process outlined below. Once an order is in the warehouse it is impossible to dig through the thousands of boxes that we ship out to cancel an individual order.
Pillow Request Form
Refusing an Order: Orders that are refused will be treated as a return but assessed a $15 refusal and the actual cost of shipping the order will be deducted from any refund. Refusing a package causes an automatic charge assessed to us, this is not a cost of doing business as you paid for shipping then elected not to receive the item.
Missing Product/Incorrect Product Shipped/Items that Arrive Damaged: At
least two people inspect every item we ship before it leaves the warehouse
to ensure that you are receiving high quality products and that you are
receiving the correct product that you ordered. Therefore, if you received
damaged product or are missing any items the problem likely occurred after
your order was picked up from our warehouse by the carrier. In order for us
to file a claim with the carrier we must be notified of the problem
immediately. Therefore, if you receive product that is damaged, find
that certain items are missing from your order, or if you receive the
incorrect item you must send our customer service department an email at
within 7 days of receipt of your order. Items reported as having arrived
damaged after 7 days of the receipt of your order cannot be returned.
If you report a missing item or incorrectly shipped item after 7 days of the
receipt of your order we will investigate your claim, but you are not
guaranteed to receive a replacement item.
Low Price Guarantee & Price Matching:
Pillows.com is proud to offer our customers the lowest prices on all products we carry. If you see an item for less at another online store, we will match that price. It’s that simple. Please read our policy for price matching
- Please provide a link to the store we are matching. To match a price, please call or email us before you place the order. We will provide a unique coupon code to be used when you place your order.
- The item must be identical to our item, including the size. We will only match prices or promotions on products that are in stock.
- The total price, including shipping, is considered for price match.
- Sorry, we are unable to match Amazon, Ebay, Sears, or other auction sites. Outlets are also excluded.
- Items that have been price-matched are not eligible for additional discounts.
- Price matching is not available on previously placed orders.
- * Price matching is at the discretion of Pillows.com and is subject to change at any time.
Specials & Promotions: Price matching competitor specials and promotions is available, provided the same items are available on the competitor's website whose special or promotion that we are matching. The promotion must be live on the competitor’s site when we issue the price matching coupon code. The total price, including competitor's shipping cost, is factored in when price matching specials and promotions. Please note, only one promotion can be applied per order.
Sales Tax: We charge 4.35% sales tax for any order shipping to the State of Colorado.
Coupon Policy: Pillows.com reserves the right to limit each household to use any given coupon only one time. Only one coupon can be used on any given order. In cases where a coupon makes the total order including shipping under $20.00 and a customer has selected the our UPS Ground Shipping Promotion, Pillows.com reserves the right to ship an order by any shipping method. If Pillows.com chooses to honor multiple orders placed by the same person or household using the same coupon,Pillows.com reserves the right to combine said multiple orders into a single shipment without refunding any shipping amounts accessed on each of the multiple orders. If you take advantage of a free shipping coupon code, $8.99 will be deducted from the return amount upon receipt of return.